City Moving Group LLC

They will tell you they are a full-service mover. That's a lie. When my movers showed up to load, the company was Logistic Union, Inc (no website, phone # disconnected, etc.). It was too late to cancel so I chalked it up to just another outfit saying anything for your business, getting a deposit, and only delivering a fraction of what you contract for. After my stuff was loaded, I was hit with an extra $100 for "additional stairs" and had to pay both the bill ($1315.95) via Zelle and the added cost. They loaded on April 13, 2022, and delivered today, May 9, 2022 (Wyoming to Central Florida or 1900 miles). The two guys that showed up today smelled like they hadn't showered in weeks, and used my bathroom every 10 minutes or so that it became a running joke with them about having bladders the size of an infant...25% of the boxes delivered looked like they'd been chewed up in a stump grinder, half-opened as if someone tried inspecting the contents and did a p#ss poor job of taping them back up. Some boxes were crushed and luckily it was only clothing. Some boxes had gaping holes punched in them as if someone was playing kickball with them. To speed things up, I ended up removing all of the furniture blankets on the furniture and told them I would reassemble all of the furniture because they smelled so bad that I didn't want them in my home anymore.

Move size: 1 Bedroom Home Service cost: $4003

Worst moving group. No credibility. They hired some really irresponsible moving company that did not bring packaging material despite me paying for the entire packing, and I have received items in their worst possible condition.

My television was not packed at all and of course, it's broken.

My litter robot is missing its structures, so basically useless now, the wires of my recliner sets are cut and plugs are broken, so it cannot function. and not to forget, the improper handling of furniture that leaves my entire bed not assemblable anymore.

I am so heartbroken right now.

Move size: 2 Bedroom Home Service cost: $5600

My moving experience started out well but to date has been nothing but a hassle. I received my estimate and was satisfied with that but since then there has been nothing but poor customer service and treatment of my belongings. My daughter was at the pick up and I left her with the amount of cash that was supposed to be collected at pick up however the mover added expenses that I was under the impression were included in my estimate. She also was not given an inventory list of items and their condition as it stated in the estimate. The company gives you a 2 date window and will call with arrival time. They called me the day before the first date to say that they would not be able to pick up that day it would be the following day and they would call with the time. The next day I received a call from the mover stating he would be there in an hour which was not acceptable as my daughter could not get there on that short of notice. With that resolved, the mover arrived on the date to pick up items of which to my horror he treated very badly. He did not wrap my furniture items in moving blankets as indicated in my estimate, all of the items that were unboxed at pick up were just left unboxed and loaded on a truck that way, my pictures and paintings were laid on top of one another and all wrapped together in one moving blanket, packing tape was applied directly to my wood finished furniture to keep them closed and my bicycle was man handled twisting the handlebars sideways without loosening them so it would be more flat. I did call the company after pick up with my concerns and spoke with Hope. She requested that I email her the one piece of paper that was given to my daughter at pick up which I did. When I told her that my items were treated as above the only response that I received was our packing tape is very gentle and we do have picture boxes for pictures. Now that I am ready for my items to be gotten out of storage and sent to me I cannot seem to get anyone to answer a phone so that I can give them instructions an address for delivery. If you are moving please use a company that will treat your items with care and respect because other than my initial encounter with Nicholas who generated my estimate this has been a terrible experience.

Move size: 1 Bedroom Home Service cost: $12012