City Moving Group LLC

They will tell you they are a full-service mover. That's a lie. When my movers showed up to load, the company was Logistic Union, Inc (no website, phone # disconnected, etc.). It was too late to cancel so I chalked it up to just another outfit saying anything for your business, getting a deposit, and only delivering a fraction of what you contract for. After my stuff was loaded, I was hit with an extra $100 for "additional stairs" and had to pay both the bill ($1315.95) via Zelle and the added cost. They loaded on April 13, 2022, and delivered today, May 9, 2022 (Wyoming to Central Florida or 1900 miles). The two guys that showed up today smelled like they hadn't showered in weeks, and used my bathroom every 10 minutes or so that it became a running joke with them about having bladders the size of an infant...25% of the boxes delivered looked like they'd been chewed up in a stump grinder, half-opened as if someone tried inspecting the contents and did a p#ss poor job of taping them back up. Some boxes were crushed and luckily it was only clothing. Some boxes had gaping holes punched in them as if someone was playing kickball with them. To speed things up, I ended up removing all of the furniture blankets on the furniture and told them I would reassemble all of the furniture because they smelled so bad that I didn't want them in my home anymore.

Move size: 1 Bedroom Home Service cost: $4003

Ask for either Courtney or Patrick! They were both wonderful throughout the whole process. Courtney was my sales person, and Patrick was the dispatch manager I spoke with in regards to changing my move dates. My father had a medical issue which delayed our move. I reached out to Courtney late at night and she transferred me to Patrick, who was able to fit the new dates into his schedule. Come moving day, Patrick texted me that the movers were stuck in the notoriously bad LA traffic, so they were a little late but things happen. All in all, I’d recommend this company to anyone that’s looking into doing a long distance move!

Move size: 2 Bedroom Home Service cost: $7000

Worst moving group. No credibility. They hired some really irresponsible moving company that did not bring packaging material despite me paying for the entire packing, and I have received items in their worst possible condition.

My television was not packed at all and of course, it's broken.

My litter robot is missing its structures, so basically useless now, the wires of my recliner sets are cut and plugs are broken, so it cannot function. and not to forget, the improper handling of furniture that leaves my entire bed not assemblable anymore.

I am so heartbroken right now.

Move size: 2 Bedroom Home Service cost: $5600

My moving experience started out well but to date has been nothing but a hassle. I received my estimate and was satisfied with that but since then there has been nothing but poor customer service and treatment of my belongings. My daughter was at the pick up and I left her with the amount of cash that was supposed to be collected at pick up however the mover added expenses that I was under the impression were included in my estimate. She also was not given an inventory list of items and their condition as it stated in the estimate. The company gives you a 2 date window and will call with arrival time. They called me the day before the first date to say that they would not be able to pick up that day it would be the following day and they would call with the time. The next day I received a call from the mover stating he would be there in an hour which was not acceptable as my daughter could not get there on that short of notice. With that resolved, the mover arrived on the date to pick up items of which to my horror he treated very badly. He did not wrap my furniture items in moving blankets as indicated in my estimate, all of the items that were unboxed at pick up were just left unboxed and loaded on a truck that way, my pictures and paintings were laid on top of one another and all wrapped together in one moving blanket, packing tape was applied directly to my wood finished furniture to keep them closed and my bicycle was man handled twisting the handlebars sideways without loosening them so it would be more flat. I did call the company after pick up with my concerns and spoke with Hope. She requested that I email her the one piece of paper that was given to my daughter at pick up which I did. When I told her that my items were treated as above the only response that I received was our packing tape is very gentle and we do have picture boxes for pictures. Now that I am ready for my items to be gotten out of storage and sent to me I cannot seem to get anyone to answer a phone so that I can give them instructions an address for delivery. If you are moving please use a company that will treat your items with care and respect because other than my initial encounter with Nicholas who generated my estimate this has been a terrible experience.

Move size: 1 Bedroom Home Service cost: $12012

Highly recommend these guys. They were very accommodating from beginning to end with any questions I had. All of my things were packed, but some furniture like the beds and entertainment center had to be disassembled. There were 4 movers, and they were very efficient and were able to adjust to 2 movers for part of the move for a cheaper rate. All my things were very well wrapped and taken care of. Their packing of the truck was like art. And yes, nothing broke during transit. My highest recommendations with this company!

Move size: 2 Bedroom Home Service cost: $3360

The purpose of this is to not get City Mover’s in trouble or to cause any harm. The purpose is so that purchasers and consumers can be properly educated and informed as we are not.

I do not move regularly, I had to move in a short time. I googled moving companies and had several contact me. City Moving Group had me google them and look at reviews, most of which were good.

I did not know I was talking to a broker. I did not know that I only had 72 hours to cancel without loosing my deposit of 1100, which I did find out and try to cancel, but the woman who talked me through it assured me they only vet the best moving companies and she “knew the good ones”

I did not know my moving company would be S and M Relo LLC until the day of, well after the cancellation period. If I had known in advance and had been able to research I would have found this:

https://www.bbb.org/us/oh/radnor/profile/moving-companies/s-m-relo-llc-0302-70097834

All 1 star reviews and over 100 complaints filed...no positive reviews. At all. Also, it takes time to book out a mover, you can’t get someone to move on short notice cross country. This puts the customer in a bind, having paid over 1/3 of my predicted moving costs and needing to move.

Then that day the movers came and sent me a 15 page document that I needed to sign increasing my move from 810 on pick up to 1700 saying added square footage. I asked how they knew the footage without it being on the truck. They said they could not load the truck or do anything until signed and paid in full. So I did. Not being able to read in a storage unit on my small phone all the details.

I was told my delivery would be 3-10 days. All of this has been very stressful, and honestly I do not mind paying for good service. What concerns me and that I feel is important is that City Moving Group takes responsibility for their part in vettting the moving companies. I feel that there was dishonesty and I was taken advantage of.

All contact with S and M Relo LLC since the pick up has been empty. From me as well as City Moving. No one can get a hold of them, they had not submitted the paperwork or given me a copy as I was at the storage unit for 9 hours that day. For a 1 BR 1BA apartment that was already packed and in storage for 2 years, it should not have taken that long.

Again, I am not trying to cause problems, I just feel consumers should know what they are getting into, dealing with a broker and not the actual moving company.

I wish all companies and businesses the best, I want everyone to succeed, just know that this is people’s sanity, livelihood and lives they are dealing with. Utter physical pain and stress from sleeping on the floor, not having cookware or a place to sit, getting sick, not having money to pay for anything to supplement, going further in debt and not knowing anything or anywhere can put someone to the edge. And you have to ask yourself, is someone’s life worth making an extra dollar for? Where is the honesty and service in this?

Sincerely and Respectfully Always,

Me

Move size: 1 Bedroom Home Service cost: $4500

Absolutely horrendous. Two top takeaways , if you do not feel like reading.

1. Make sure you are talking to a moving company, not a broker

2. DO NOT use city moving group

During my quote, I gave a complete itemized list of my belongings and they said it would be 350 cubic feet and cost ~$2500. I was debating moving myself (est. cost $1600), and only decided to use movers, at all, because of this quote. I walked through a sample quote, and everything looked great, so they sent me another one to sign. I did, hastily, assuming it would match the one that I just spent 30 minutes walking through. It did not. It was a misquote of items and cubic feet. When I realized the mistake, I called customer service. They were totally unhelpful, and said to wait for my QA call.

I explained what happened to QA and showed him a copy of the quote I thought I was signing, and he said they would honor the original. I even got it in writing.

Then, the movers showed up, and not only were they not told or held to honoring that quote, but I actually had 700 cubic ft of stuff, and it would be an extra $2000. And they couldn't even get ahold of city moving group. This was the point I realized, city moving group is not a moving company, but a broker. They basically charge you a large fee (mine was~$1000) to book movers. After sharing this story with others, it turns out, this is commonplace with moving brokers. They underbid, and then you have to fork out more whenever the movers show up.

I called customer service to try and figure something out. I understand signing the smaller quote was my fault, but I was more upset about how my perfectly, itemized, "original" quote was HALF of what they said, which would've resulted in an extra 2k, regardless. I even clarified that I would've been in the same predicament, had I signed the right quote. The woman, condescendingly, tried to explain to me how cubic feet is cubic feet and "sometimes they are spot on, and sometimes they are not". Ultimately, they offered me $150 -- to which I responded that it was not enough to rectify the situation, and I'd be leaving bad reviews. She put me on a brief hold (and for a moment, I had hope they were going to do better), but no. She came back on to tell me that the $150 was off the table, if I left bad reviews. So, I declined their hush money, because I would rather save others from this horrid, stressful experience. As if moving isn't awful enough.

Move size: 2 Bedroom Home Service cost: $4500

They were not the cheapest and convinced me that paying more would be worth better service. It did not. Once my items were picked up there was no communication. The brokered truck shipped my items straight to my desired destination but I learned from the trucker that it arrived two days earlier than my move in date so they shipped it two days away and it sat there for 10 days until they could find a truck and driver to drive it two days back. In the meantime no calls were made to update me, I had to call them andthetrucker to understand where my things were and when they might arrive. I had no bed or items for 10 days after my move date. I packed fragile items in bubble wrap in hard plastic bins and the bins and majority of items inside were destroyed as though heavy furniture was stacked and transferred on top. I did not receive two items. After they received their money this team was not committal, made excuses for the trucking co and I had to reach out to get updates as no communication to me was made after my items were picked up. Avoid this company. You can do better somewhere else for less.

Move size: 1 Bedroom Home Service cost: $2409