City Moving Group LLC

They will tell you they are a full-service mover. That's a lie. When my movers showed up to load, the company was Logistic Union, Inc (no website, phone # disconnected, etc.). It was too late to cancel so I chalked it up to just another outfit saying anything for your business, getting a deposit, and only delivering a fraction of what you contract for. After my stuff was loaded, I was hit with an extra $100 for "additional stairs" and had to pay both the bill ($1315.95) via Zelle and the added cost. They loaded on April 13, 2022, and delivered today, May 9, 2022 (Wyoming to Central Florida or 1900 miles). The two guys that showed up today smelled like they hadn't showered in weeks, and used my bathroom every 10 minutes or so that it became a running joke with them about having bladders the size of an infant...25% of the boxes delivered looked like they'd been chewed up in a stump grinder, half-opened as if someone tried inspecting the contents and did a p#ss poor job of taping them back up. Some boxes were crushed and luckily it was only clothing. Some boxes had gaping holes punched in them as if someone was playing kickball with them. To speed things up, I ended up removing all of the furniture blankets on the furniture and told them I would reassemble all of the furniture because they smelled so bad that I didn't want them in my home anymore.

Move size: 1 Bedroom Home Service cost: $4003

Ask for either Courtney or Patrick! They were both wonderful throughout the whole process. Courtney was my sales person, and Patrick was the dispatch manager I spoke with in regards to changing my move dates. My father had a medical issue which delayed our move. I reached out to Courtney late at night and she transferred me to Patrick, who was able to fit the new dates into his schedule. Come moving day, Patrick texted me that the movers were stuck in the notoriously bad LA traffic, so they were a little late but things happen. All in all, I’d recommend this company to anyone that’s looking into doing a long distance move!

Move size: 2 Bedroom Home Service cost: $7000

Worst moving group. No credibility. They hired some really irresponsible moving company that did not bring packaging material despite me paying for the entire packing, and I have received items in their worst possible condition.

My television was not packed at all and of course, it's broken.

My litter robot is missing its structures, so basically useless now, the wires of my recliner sets are cut and plugs are broken, so it cannot function. and not to forget, the improper handling of furniture that leaves my entire bed not assemblable anymore.

I am so heartbroken right now.

Move size: 2 Bedroom Home Service cost: $5600

My moving experience started out well but to date has been nothing but a hassle. I received my estimate and was satisfied with that but since then there has been nothing but poor customer service and treatment of my belongings. My daughter was at the pick up and I left her with the amount of cash that was supposed to be collected at pick up however the mover added expenses that I was under the impression were included in my estimate. She also was not given an inventory list of items and their condition as it stated in the estimate. The company gives you a 2 date window and will call with arrival time. They called me the day before the first date to say that they would not be able to pick up that day it would be the following day and they would call with the time. The next day I received a call from the mover stating he would be there in an hour which was not acceptable as my daughter could not get there on that short of notice. With that resolved, the mover arrived on the date to pick up items of which to my horror he treated very badly. He did not wrap my furniture items in moving blankets as indicated in my estimate, all of the items that were unboxed at pick up were just left unboxed and loaded on a truck that way, my pictures and paintings were laid on top of one another and all wrapped together in one moving blanket, packing tape was applied directly to my wood finished furniture to keep them closed and my bicycle was man handled twisting the handlebars sideways without loosening them so it would be more flat. I did call the company after pick up with my concerns and spoke with Hope. She requested that I email her the one piece of paper that was given to my daughter at pick up which I did. When I told her that my items were treated as above the only response that I received was our packing tape is very gentle and we do have picture boxes for pictures. Now that I am ready for my items to be gotten out of storage and sent to me I cannot seem to get anyone to answer a phone so that I can give them instructions an address for delivery. If you are moving please use a company that will treat your items with care and respect because other than my initial encounter with Nicholas who generated my estimate this has been a terrible experience.

Move size: 1 Bedroom Home Service cost: $12012

Highly recommend these guys. They were very accommodating from beginning to end with any questions I had. All of my things were packed, but some furniture like the beds and entertainment center had to be disassembled. There were 4 movers, and they were very efficient and were able to adjust to 2 movers for part of the move for a cheaper rate. All my things were very well wrapped and taken care of. Their packing of the truck was like art. And yes, nothing broke during transit. My highest recommendations with this company!

Move size: 2 Bedroom Home Service cost: $3360

The purpose of this is to not get City Mover’s in trouble or to cause any harm. The purpose is so that purchasers and consumers can be properly educated and informed as we are not.

I do not move regularly, I had to move in a short time. I googled moving companies and had several contact me. City Moving Group had me google them and look at reviews, most of which were good.

I did not know I was talking to a broker. I did not know that I only had 72 hours to cancel without loosing my deposit of 1100, which I did find out and try to cancel, but the woman who talked me through it assured me they only vet the best moving companies and she “knew the good ones”

I did not know my moving company would be S and M Relo LLC until the day of, well after the cancellation period. If I had known in advance and had been able to research I would have found this:

https://www.bbb.org/us/oh/radnor/profile/moving-companies/s-m-relo-llc-0302-70097834

All 1 star reviews and over 100 complaints filed...no positive reviews. At all. Also, it takes time to book out a mover, you can’t get someone to move on short notice cross country. This puts the customer in a bind, having paid over 1/3 of my predicted moving costs and needing to move.

Then that day the movers came and sent me a 15 page document that I needed to sign increasing my move from 810 on pick up to 1700 saying added square footage. I asked how they knew the footage without it being on the truck. They said they could not load the truck or do anything until signed and paid in full. So I did. Not being able to read in a storage unit on my small phone all the details.

I was told my delivery would be 3-10 days. All of this has been very stressful, and honestly I do not mind paying for good service. What concerns me and that I feel is important is that City Moving Group takes responsibility for their part in vettting the moving companies. I feel that there was dishonesty and I was taken advantage of.

All contact with S and M Relo LLC since the pick up has been empty. From me as well as City Moving. No one can get a hold of them, they had not submitted the paperwork or given me a copy as I was at the storage unit for 9 hours that day. For a 1 BR 1BA apartment that was already packed and in storage for 2 years, it should not have taken that long.

Again, I am not trying to cause problems, I just feel consumers should know what they are getting into, dealing with a broker and not the actual moving company.

I wish all companies and businesses the best, I want everyone to succeed, just know that this is people’s sanity, livelihood and lives they are dealing with. Utter physical pain and stress from sleeping on the floor, not having cookware or a place to sit, getting sick, not having money to pay for anything to supplement, going further in debt and not knowing anything or anywhere can put someone to the edge. And you have to ask yourself, is someone’s life worth making an extra dollar for? Where is the honesty and service in this?

Sincerely and Respectfully Always,

Me

Move size: 1 Bedroom Home Service cost: $4500

Absolutely horrendous. Two top takeaways , if you do not feel like reading.

1. Make sure you are talking to a moving company, not a broker

2. DO NOT use city moving group

During my quote, I gave a complete itemized list of my belongings and they said it would be 350 cubic feet and cost ~$2500. I was debating moving myself (est. cost $1600), and only decided to use movers, at all, because of this quote. I walked through a sample quote, and everything looked great, so they sent me another one to sign. I did, hastily, assuming it would match the one that I just spent 30 minutes walking through. It did not. It was a misquote of items and cubic feet. When I realized the mistake, I called customer service. They were totally unhelpful, and said to wait for my QA call.

I explained what happened to QA and showed him a copy of the quote I thought I was signing, and he said they would honor the original. I even got it in writing.

Then, the movers showed up, and not only were they not told or held to honoring that quote, but I actually had 700 cubic ft of stuff, and it would be an extra $2000. And they couldn't even get ahold of city moving group. This was the point I realized, city moving group is not a moving company, but a broker. They basically charge you a large fee (mine was~$1000) to book movers. After sharing this story with others, it turns out, this is commonplace with moving brokers. They underbid, and then you have to fork out more whenever the movers show up.

I called customer service to try and figure something out. I understand signing the smaller quote was my fault, but I was more upset about how my perfectly, itemized, "original" quote was HALF of what they said, which would've resulted in an extra 2k, regardless. I even clarified that I would've been in the same predicament, had I signed the right quote. The woman, condescendingly, tried to explain to me how cubic feet is cubic feet and "sometimes they are spot on, and sometimes they are not". Ultimately, they offered me $150 -- to which I responded that it was not enough to rectify the situation, and I'd be leaving bad reviews. She put me on a brief hold (and for a moment, I had hope they were going to do better), but no. She came back on to tell me that the $150 was off the table, if I left bad reviews. So, I declined their hush money, because I would rather save others from this horrid, stressful experience. As if moving isn't awful enough.

Move size: 2 Bedroom Home Service cost: $4500

They were not the cheapest and convinced me that paying more would be worth better service. It did not. Once my items were picked up there was no communication. The brokered truck shipped my items straight to my desired destination but I learned from the trucker that it arrived two days earlier than my move in date so they shipped it two days away and it sat there for 10 days until they could find a truck and driver to drive it two days back. In the meantime no calls were made to update me, I had to call them andthetrucker to understand where my things were and when they might arrive. I had no bed or items for 10 days after my move date. I packed fragile items in bubble wrap in hard plastic bins and the bins and majority of items inside were destroyed as though heavy furniture was stacked and transferred on top. I did not receive two items. After they received their money this team was not committal, made excuses for the trucking co and I had to reach out to get updates as no communication to me was made after my items were picked up. Avoid this company. You can do better somewhere else for less.

Move size: 1 Bedroom Home Service cost: $2409

DO NOT USE THIS "MOVING COMPANY!" My husband spoke to the representative Dan who LIED to us and said that we would recieve our delivery 4 to 5 days after our move from NY to FL. He Guaranteed that we would recieve it by then. HE ALSO LIED BY SAYING THEY DO NOT USE A 3RD PARTY OR BROKER AND WE HAD TO FIND OUT FOR OURSELVES ON THE DAY OF THE PICKUP THAT THEY USE AN OUTSIDE MOVING COMPANY!!! My husband and I had to schedule time off from work just for them to not deliver it AND DIDNT EVEN NOTIFY US. We've called over 50 times and still have not recieved our furniture and it's been OVER A MONTH SINCE THE DISPATCHER PICKED UP OUR STUFF AND WE STILL HAVENT RECIEVED IT! WEVE SPENT COUNTLESS HOURS REACHING OUT TO THEM AND ALL WE HAVE GOTTEN ARE THEIR VOICEMAIL MESSAGING BOXES FOR THEM TO NOT EVEN CALL US BACK! I'LL BE REPORTING THIS COMPANY TO THE BBB. It is ridiculous and their customer service has been TERRIBLE WHEN WEVE SPENT OVER 10K FOR THEM TO MOVE OUR STUFF AND HAVE BEEN BUYING ESSENTIAL ITEMS OUT OF POCKET BECAUSE WE STILL HAVENT RECIEVED OUR ITEMS. WE DESERVE A CREDIT FOR THEIR POOR SERVICE!!! SAVE YOUR MONEY AND WELL BEING AND DO NOT USE THIS COMPANY!

Move size: 2 Bedroom Home Service cost: $9000

My experience with this company has been a nightmare. My furniture was to be picked up on March 4th with a two-day window. The day of the move I received a text that the movers couldn't make it, "they backed out" The move was from Vermont to Florida. I purchased a round trip ticket to meet the movers, rented a car, took vacation time from my job, and rented a hotel room for two days. All of this was done for nothing. When I was told they would not be able to make it, I called them to try to get my deposit back and I was told it would have to "go through review". Today is March 9th and I still do not have my belongs, nor do I have a new scheduled day or my refund back. For those of you who are not aware, there is a federal company that oversees companies like this. The name is FMCSA, Federal Motor Carrier Safety Administration. 877-688-2984. Think long and hard before using this broker, who by the way is NOT a moving company, but finds movers for you

Move size: Studio Service cost: $2900

My elderly trusting in-laws were moving from PA to San Diego to live with us. They arrived today!

The salesman sold them a fair price or at least that is what they believed.

When the guys got there to load they went gangbusters: so fast that they couldn't keep track of what was going on. They were given an inventory that you can't read because it didn't transfer via carbon copy.

After they left my Father-in-law called and told me to watch for a small toolbox because when he went out to ask about the location of it and the sticker: the guy acted like he didn't understand English and ignored him. The toolbox in question never made it to our home.

There were also 2 jewelry boxes one cherry wood and the other my wife had hand-painted a month ago when she helped them pack, It never made it either.

We are also missing 2 pieces of precut p[lywood for the bed which did make it.

My inlaws had also agreed on the delivery date to be either before the 13th of Feb or after the 21st of Feb since we would be out of the country. Well, they showed up on the 15th while we were out of the country.

We asked them to wait and deliver at our agreed-on date. They told me NO, it would cost us more than 700 extra!

We then wasted half a day asking our friends to lend a hand to take delivery and get the cash for payment.

We got that arranged, then we got another call saying they couldn't get up our driveway even though we showed a picture and we warned them that it was steep. Now that would also be another 700!

I am so disappointed they took advantage of my trusting parents!

We will see if they get her jewelry box and toolbox back. I am a contractor so the plywood isn't anything other than an inconvenience. They did have insurance so we will see.

BE VERY CAREFUL of these people! The person we kept talking to was Daniel and all she could say was the salesman was new and didn't know what he was doing. All at our expense.

Move size: Partial Move Service cost: $6900

This was the WORST moving experience of my life. I was moving from Ohio to Illinois, and at first this seemed like a reputable company. However, this is a broker... not an actual van line, which means when there are issues with anything you spend your day trying to get ahold of ANYONE who knows anything. City Moving Group says they have an after hours customer service line (BTW... they close at 6pm, and aren't open on the weekends), which consists of nice agents who can't tell you anything other than send an email to the main office that will then be addressed the following business day.

My pickup was scheduled for a Friday... they didn't come until Monday. Mind you, I was suppose to be out of my house by Saturday, and ended up having to pay a late move out fee. My final cost was 3x more than my initial quote. Which, I understand a final cost being slightly more than the quote, however 3x more is ridiculous. I followed their packing instructions, yet was charged $500 by the van line for moving supplies ($100 for saran wrap - WHAT???) This whole experience was laughable honestly. I couldn't believe what was going on.

The worst part of all of this... is that no one from customer service cares to respond or help me. They constantly say they are looking into and will get back to me, yet I have to keep following up, and haven't heard anything for a month. I WOULD NEVER RECOMMEND THIS MOVING COMPANY. I have never been so stressed in my life. Save yourself the battle, and find a mover that is NOT a broker to ensure you receive better customer service.

Move size: 1 Bedroom Home Service cost: $6000

I hired, one of my biggest mistakes, to move my family from CA. to NM.

It was a nightmare from the beginning.

Cheryl wouldn't let me speak to a supervisor on numerous occasions. When I hired the company I didn't know we're moving to the mountains.

Up to 2 days before moving. Nicholas called to go over the items to be moved. The movers said they couldn't read the list. I asked Nicholas multiple times that I had wood that was in a box but couldn't be sealed. "Sure, no problem." I explained about my workbench needing to have the top protected.

Moving day, the contract company couldn't read the list. The list wasn't modified according to Cheryl. Then Riley tells me here's the notes and read it back.

So they can't even get their story straight.

I also told Nicholas that I had a band saw, scroll saw and table saw that couldn't be boxes.

The movers said EVERYTHING HAS TO BE IN BOXES. So, I call Cheryl, "well, the contract agency knows what the regulations are, we just make a list. We don't know."

The workbenches and saws were left behind. It would cost me 1,800 for me to rent a truck and drive those items out.

I would not recommend this company to Putin, that's how horrible they are.

Move size: 3 Bedroom Home Service cost: $6200

This is a No No No company to work with! After they called you 2-4 times a day to get you as a client, once you are trapped in the situation, they abandon you! They are liars! They NEVER tell you EVERYTHING you will go through with the moving company… They don’t do refund (just a portion) You don’t know when you will receive your stuff either. We ended up paying over $2000 more because they say we had more stuff than we said to them over the phone, when I remember exactly asking her the question because they don’t send anybody to your house to see what do you have. Just because this broker lie to us. I would not recommend anybody to do business with them. They just want to get clients and then leave them on their own. Casey was the associate that harassed us with calls, trying to get us and then she never picked up my calls or replied my text when I was in the situation. Thank Goodness I know now so nobody else around us would get in touch with them when they need a moving service.

Move size: 2 Bedroom Home Service cost: $9000

I would like to reiterate some of the other negative reviews about City Moving Group. I also had a very bad experience with this company. They are not reputable.

I had placed an order with them with a July move date. The salesman then passes me to their dispatch person to confirm. After some discussions about the duration of the move due to the long distance involved, I requested and earlier move date in June instead of July of which they agreed to.

On the date of the move June, they did not show up so I call to check on the status since there is a 3-day window. They mentioned that their system still have the move date of July. So I still willing to go work with this company and requested an earlier move date of which they then denied. I subsequently requested to cancelled the order and requested the deposit to be funded since the fault about the move date was with them.

They refuse to provide the refund and only refer to the original agreement with the salesman instead of the June agreement with their dispatch personnel.

I then asked them to review the call recordings since it contains the facts of the matter. What happened next was more appalling. They lied and said they had reviewed the recordings but then later admitted the call recordings are for training purposes only.

So when there is a dispute, they will not accommodate nor do any investigation to find the truth.

I'm still in the process of trying to get the deposit refunded.

Move size: Partial Move Service cost: $4900

JUST DONT DO IT, ILL KEEP IT SIMPLE and short for you.

1.NO FOLLOW UP. you will have from this situation it would be only to close the contract and probably to be contradicted from your experience on the comments. took me 1 month to make some time after the terrible experience to share this comments, just to avoid to you future moving the frustration.

2.PAY MORE MONEY. Get ready to pay extra 1650usd that you didnt have under consideration from the full total of your contract. im sure money is not important for you after all moving expenses you know keeps adding up and this will make an special nightmare for you.

3. FRUSTRATION YOU ARE NOT IN CONTROL OF ANYTHING. You will be in a nightmare that you have to surrender and be on the mercy, probable from the mover, who at the end didn't have to do anything with the company, cause this company knows about selling you the idea you are covered, but will not try to assist you.

4. EXTRA CHARGES AND LOSING PART OF YOUR MOVING. Was charge extra for stairs when this information was shared from the beginning, was charge from overweigh and was charge because a big trailer had to move my stuff and NO i dint move a house just simple and small studio.

Note. incredible thing is stuff of my own I never got to receive, oh but i do have a very nice carpet and some steel bars that are not mine and im sure will belong to someone else, if you got my TV, bed frame, personal photos and some other stuff you don't recognize, please let me know so we can exchange pictures and figure it why you don't have your full moving and have stuff from someone else and remember you pay for over weight!! haha

You put yourself in the knowledge and experience of movers, you dont know shit about moving and you are trying to keep yourself under a budget, because of course you have other expenses, so me having to put extra money is nothing else that my fault , I always was wrong and yes again im not and you are not experience.

NY to San Francisco

jesus

Move size: Studio Service cost: $5000

Working with this company was a NIGHTMARE from start to finish.

TLDR; gave great initial quote, hiked up price by almost double 6 days before pickup, multiple broken items on arrival.

I was allured to this company based on a quick timeline and a reasonable quote. They also seemed to have good reviews online, and like many, I ignored the very legitimate warnings from others to avoid this company. I originally spoke to a Josh King. I walked through all the items in my house, leaving out a couple pieces of furniture that I wasn’t sure I was going to bring with me from my move from Texas to California. He gave me a quote and I signed the contract after reviewing the items. I was told I should receive a phone call again to make sure that all the items were up to date.

Six days before my pickup window, I received another phone call with Michael, one of the managers who had me again walk through the items in my house. He began nit-picking on the items saying “Oh Josh put those chairs down as chairs but they are really ‘Everyday chairs’ which adds some square footage” and that “large bin is actually a plastic wardrobe” etc. I did also add my outdoor patio furniture but ended up not taking a whole living room dining set due to the increase in price. With the addition of my patio furniture and all these little changes, Michael increased my quote almost double. I’m sure they are going to respond that I had multiple items added and the square footage increased yadda yadda yadda (this was led by their first person giving an inaccurate representation of my goods). At this point, they knew they could because I was military and needed to PCS to my next duty station. And it would be impossible to book with another company on that short notice. Michael had a violent lack of empathy and even stated “yea did Josh do the best at estimating your stuff? I agree probably not.” But I’m the one who got rolled by it. It is clearly a pattern that they do to draw people in and then bait and switch close to pickup to increase their profits.

Anyway, I ended up signing the updated contract because I was honestly backed into a corner. They sub-contracted out to a local San Antonio company Jackson Movers, who was also a nightmare to work with. No one explained the insurance options to me and many of my expensive items were broken to include my 70 inch TV and my mattress (I didn’t even know you could break a mattress but here we are). The insurance also defaults to 60cents per lb which is ludicrously low.

Lastly, It really doesn’t make sense to use this company. There was a HUGE brokerage fee which could be avoided by just choosing a reputable local company that can VISUALIZE your stuff in person and give you a locked in quote.

The actions of this company were nothing short of predatory. So in short, AVOID AT ALL COSTS.

Move size: 2 Bedroom Home Service cost: $12000

I am not typically one to write a review however my goal is to save another family from having the same experience. We were initially quoted about 4k from City Moving Group who connected us with Great American Van Lines for a move from Massachusetts to Colorado.

Our quote then doubled with the final inventory list which seemed unfortunate but not unrealistic given the size of our move. However, once Oren (Great American Van Line) and his crew showed up at our house, the truck was loaded they demanded an additional 4k in CASH. We were charged multiple additional fees which were not disclosed by City Moving Group after an itemized and accurate list was finalized by this company including fuel charges, a shuttle service that was never used, wrapping fees and bulk items surcharges. I wish I could remember the name of the owner who spoke with my husband and I on the phone because we were VERY MISLEAD. Total our move cost about 12k and we had no indication to think our cost would TRIPLE or we would have rented a uhaul and done it ourselves

Once the movers arrived in Colorado they unloaded the truck while drinking beer (then driving again to their next location) tried to give us items that were not ours, my husband had to go through the semi-truck himself to make sure items were not lost and still some were. The items in the truck were absolutely destroyed. The response from the movers was "what do you expect." Complete disregard for customers paying thousands expected to get their items safely moved. This is a complete bait and switch organization and complete scam artists.

OVERALL AVOID THIS COMPANY AT ALL COSTS

Move size: 2 Bedroom Home Service cost: $12000

This "company" gave me a quote of $3,482.

After booking and paying a deposit with them, a representative called me 2 weeks before my move date to go over final inventory.

When going over the inventory, there were several things the first representative missed.

There were also discrepancies with how the items were listed.

For example,

The original quote listed a small kitchen table with 4 chairs.

On the final inventory, the rep said, "4 chairs for a small table? A small kitchen table wouldn't have 4 chairs?"

My smaller sized kitchen table does in fact have 4 chairs.

The rep said that it would need to be listed as a large table.

The first rep listed the table as a small table!!

The quote then changed to $6,627.

That is $3,145 more than the original price!

Being that the original price almost doubled, I asked for my deposit back.

The rep kept talking about the market and how they would fill the space really fast, however they would not be giving me my deposit back.

After going back and forth, they said they might be able to give back $150 to $250 of the original deposit. The original deposit was $1,362.

The dishonesty is baffling.

Move size: 2 Bedroom Home Service cost: $6700

I never write reviews but I had to write one for this company. If possible, avoid at all costs. They charged me nearly double after arriving to my apartment and loading their truck, claiming there were more items than I originally stated. This was not true. After they loaded their truck with all my furniture, they had me sign contracts and gave me information about the drop off. When I got to CA to be there for the delivery, they told me everything was sitting in a warehouse in New Jersey and that I was not allowed to ask the carriers information about the delivery, even though they were sent by the company to pick up my furniture and deliver it. After being roughly 2 weeks late with the delivery, they brought my furniture scratched, and the base board for the bed was entirely missing. They brought me someone else's base board, which clearly was too small, and when I stated this wasn't mine, they told me to file an insurance claim and they just left the board on the grass outside.

They also charged me an extra fee per stair after arriving in CA, even though I repeatedly stated multiple times that there would be stairs. They asked me a bunch of questions during the initial signup process but it feels like they didn't actually take note of anything and then they just charged me for everything on the spot when it all should have been included in the initial quote. Do yourself a favor and find a different mover

Move size: 1 Bedroom Home Service cost: $4992